Contact
Email is the way to reach us. Questions about the app, bug reports and anything to do with data protection all go to the same address, and we answer as soon as we can.
Email: app.climbr@gmail.com
Data controller
Ugur Küten
Zum Ganswieschen 8
54516 Wittlich, Germany
If you have any questions about data protection, you can contact us at any time using the email address above.
Requests about your data
Under the GDPR you have the right to access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and objection to processing based on Art. 6 (1) (f) GDPR (Art. 21). Where processing is based on consent, you may withdraw it at any time with effect for the future (Art. 7 (3)).
An informal message to app.climbr@gmail.com is sufficient. Two practical notes:
- Your logbook. Everything synced is in your own iCloud and on your device, so you already hold it in full. We cannot access it, which also means we cannot copy, correct or delete it for you. The privacy policy explains how to delete it yourself.
- Your subscription data. Because the App works without an account with us and identifies you only by a random identifier, we are generally unable to identify you. Pursuant to Art. 11 (2) GDPR we therefore need that identifier in order to act on your request. You will find it at the bottom of the settings screen in the App — please include it in your message.
When you write to us
If you contact us by email, we process your email address and the content of your message in order to handle your enquiry. The legal basis is Art. 6 (1) (f) GDPR, or Art. 6 (1) (b) GDPR where your enquiry relates to a contract. The data is deleted once your enquiry has been dealt with, unless statutory retention obligations apply.
Supervisory authority
You may also lodge a complaint with a data protection supervisory authority (Art. 77 GDPR), in particular the one for your place of residence or for our place of establishment:
Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz
Hintere Bleiche 34, 55116 Mainz, Germany
https://www.datenschutz.rlp.de
The full privacy policy sets out what data the app handles and why.